Enable Your Business To Its Maximum IT Availability With Tech Support
At Ahana.Digital we reduce your business' need for Service Desk support through the use of our own AI-powered proactive interventions, automation, intuitive support and self-service. Our high-quality, omni-channel tech ensure your business' high staff morale and satisfaction.
All this is made possible by our streamlined infrastructure with a single application technology platform. Given that Ahana.Digital apps are in a highly secured cloud, this further opens our platform to accelerated collaboration and innovation.
Automated system scanning with guided issue resolution means issues are resolved proactively.
Always available tech support self-service portal to further ring-fences our tech support offering.
ACCELERATED SMART SUPPORT
Our Service Desk ensures quality supportat industry-transforming and industry-leading SLAs.
Our team's decades in experience have led in our business to transition from providing traditional, costly, reactive, technician-based IT support. Our support model is rather framed around proactive support, self-service, and automated issues resolution. However, where a need arises for an employee to contact a Service Desk technician, Ahana.Digital provides a flexible choice of Contact Channels.
Employing emerging technologies to foster self-service culture is the DNA of our business solutions. We always aim to resolve issues early in the support chain, resulting in less than 5% issues requiring desktop support.
Our research guided, emerging tech powered approach has led to consistently high customer satisfaction across all channels ensuring customer experience management is embedded throughout all our engagements.GET A QUOTE
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LET'S TALK ABOUT YOUR BUSINESS IT SERVICES & CONNECTIVITY NEEDS
Help us help you accelerate your business today.